Top 6 Ways for Using WhatsApp for Customer Service

WhatsApp for Customer Service

WhatsApp is the most well liked messenger within the world. With over two billion monthly active users, this app is one of the most popular messaging apps in the world. This is very beneficial for businesses as it presents a huge opportunity to reach out to potential and existing customers. Most people already use this app, so it is easy to integrate it into your customer service strategy. Below are ways of using WhatsApp to offer effective services to your customers.

Resolve customer queries in real-time

Customers seek immediate gratification, and they want their issues to be resolved as soon as possible. WA Web Sender tool provides a Chrome Extension where you can address these concerns in real-time. This way, you can provide customers with the answers they need right away. 

Collect customer feedback

Most people believe that companies do not care about their feedback. This is often because it is hard for businesses to collect customer feedback in an effective way. The one on one conversation that WhatsApp provides makes it easy to collect customer feedback. You can reach out to customers personally and ask them for their thoughts on your products or services. This way, you can get valuable insights that you can use to improve your local SEO efforts and your overall marketing campaign.

Highlight products and services

WhatsApp business allows you to create a catalog of your products and services. This is a great way to highlight what you have to offer and make it easy for customers to find the information they need. You can include things like product descriptions, images, and pricing in your catalog. This way, customers can easily browse through your offerings and find what they are looking for. Whether your business is small or large, you can leverage this feature to reach out to more potential customers.

Send status update

Updating customers on the status of their order is a crucial part of the customer service process. It helps to build trust and keep customers informed. With WhatsApp, you can easily send status updates to customers. This way, they can track their order and know when to expect it. Customers don’t need to visit a website or search for your business on social media to check the status of their order. They can just receive updates directly from the app you use every day.

Educate customers about your product or service

Utilize WhatsApp to send educational content to your customers. You can use this platform to share helpful resources, such as blog posts, infographics, and videos. This way, customers can learn about your business and what you have to offer without feeling like they are being sold to. When you provide value first, customers are more likely to be interested in your product or service.

Send reminders

WhatsApp is a good platform for sending reminders to customers. You can use this feature to remind them about upcoming events, such as sales or webinars. You can also use it to remind them about deadlines, such as the expiration of a coupon code. This way, customers can stay up-to-date on what is happening with your business and take advantage of all the opportunities you have to offer.

As you can see, WhatsApp can be a powerful tool for customer service. By using it to resolve queries, collect feedback, and update customers on their orders, you can provide a better experience for your customers. So why not start using WhatsApp for your business today? You may be surprised at how much it can help you grow your business.

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About the Author: John Edward

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